Effective Date:    23rd August 2024

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EarnNBurn CRM Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our B2B CRM platform ("Services"). By using our Services, you consent to the practices outlined in this Privacy Policy.

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1. Information We Collect

We collect information from our customers, including businesses ("you," "your," or "Customer"), in the course of providing our CRM solutions. The types of information we collect include:
 

1.1 Personal Data

When you interact with our Services, we may collect personal data such as:

• Contact Information: Name, email address, phone number, job title, company name, and billing details.

• Account Information: Username, password, and account preferences.

• User Data: Data you provide through the use of our platform, such as customer records, communication history, CRM interactions, etc.
   

1.2 Usage Data

We may collect information about your interactions with our Platform and Services, such as:

• IP address, browser type, device information, and usage logs.

• Pages you visit, actions taken, and interactions with our platform.

• Cookies and other tracking technologies that help us enhance user experience and service functionality.
   

1.3 Third-Party Data

We may also collect information from third parties that integrate with our platform, such as business partners or service providers who supply data necessary for CRM operations.
 

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our Services. Specifically, we use your information for the following purposes:

• To create and manage user accounts and facilitate access to our CRM platform.

• To provide customer support and respond to inquiries or requests.

• To improve and optimize the performance, functionality, and security of our platform.

• To analyze usage trends and customer behavior for marketing, product development, and service improvement.

• To comply with legal obligations and resolve disputes.
   

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data under the following circumstances:
 

3.1 Service Providers

We may share your information with trusted third-party vendors and service providers who perform services on our behalf, such as payment processors, data hosting, analytics, and email marketing. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
 

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to legal processes (e.g., subpoenas, court orders) or in situations where we believe disclosure is necessary to protect the rights, property, or safety of our company, employees, customers, or the public.
 

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer, and your information will remain subject to this Privacy Policy unless you are notified of changes.
 

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, it will be securely deleted or anonymized.
 

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. These measures include encryption, secure data storage, firewalls, and access controls. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
 

6. Your Rights and Choices

As a business customer, you may have the following rights regarding your personal data:

• Access and Correction: You can request access to and correction of any personal data we hold about you.

• Data Portability: You may request a copy of your data in a structured, commonly used format.

• Deletion: You can request that we delete your personal data, subject to applicable legal or contractual obligations.

• Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at earnnburn2020@gmail.com.
 

7. International Data Transfers

If you are located outside of India, please note that your personal data may be transferred to, stored, and processed in a country other than your own, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to such transfers.
 

8. Children’s Privacy

Our Services are intended for use by businesses and not for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete such data as quickly as possible.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our Services or by email. The updated policy will be effective immediately upon posting on this page, with the "Effective Date" at the top indicating the most recent update.
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

 

EarnNBurn CRM Services

S-210, Atlantic Plaza, Mayur Vihar Phase 1, New Delhi - 110091
earnnburn2020@gmail.com

+91-7428431942