Customers are changing...
so should your approach.
6
It costs 6 times more to acquire a new customer than it costs to retain an existing one
46
46% of customer say they will visit a brand again they previously bought from if they got a better next offer from the brand
66
66 out of 100 customer say they associate more with a brand if it offers customized offers and communication
Meet the all-in-one solution for your business
One platform to manage all aspects of your Loyalty management lifecycle
Spends
Rewards
Customer profiles
Data Insights
Communications
Feedbacks
With ENB CRM, merge your audiences from various channels and get a holistic view of your business. Our flagship CRM allows you to monitor your business from one single point and helps you build efficient business strategies that manifest personalized experience for your consumers.
Key Features:​
-
Members profile
-
Cashback or Points management
-
Coupons & Promotions
-
Items/SKU level rewards
-
Campaigns & Reminders
​
-
Referral & rewards
-
Interactive communication ( WhatsApp, SMS, IVR, Email)
-
AI powered Insights & Suggestions
-
Product Reviews
-
Customer Feedbacks
Boost your C-SAT and NPS Score
Customer Engagement Index (aka CEI), Customer Satisfaction Score (C-SAT) and NPS (Net Promoter Score) are some of the key metrices demonstrate your brand's likeability and approachability in customer's eyes. Effectively, it tells you how engaged your customers feel with your brand.
​
A solid score on these metrices is governed by a number of factors, but most critically depends on
-
engagement "hooks" a brand offers to its customers
-
effectiveness of brand's communication with its target audience
-
"returnability (factor)" of customers to a brand
​
In order to know how you can improve your customer relationships and how to boost key Customer satisfaction metrices , reach out to our team of experts.
​
A few good words
"Truly Rewarding"
A wonderful experience working with EarnNBurn team, and their Loyalty CRM was everything I was looking for my business. Customized customer communication and amazing rewards have helped my customer come back more often. Truly Rewarding Experience.
Jeevan
Kidz Lifestyle